Oct 09

Citibank’s Customer Service is Gone Bad to Worse

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Since 2004 when Citibank acquired the Indian company e-Serve International, which provides call-centre, transaction-processing and data-management services their customer service has gone from bad to worse. Whenever I call the 1800 customer service number I get to speak with an incompetent agent, who doesn’t even speak proper English. I have to repeat myself and explain over and over again numerous times. My solution to the problem: “Can I speak with a supervisor please?” At least they haven’t outsourced the supervisors team yet…

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