(No Ratings Yet)
Loading ...I was just complaining about Citibank’s bad customer service a couple of days ago. Yesterday I have noticed that they have bumped up my interest on one of my cards to 32.32%! I called to see what happened and they said that I was late on a payment back in August and that’s when the APR went up. So I argued a bit and then asked to speak with a supervisor. She deserves to have her name mentioned here - Jennie lowered my APR to initially 17.4%, then, without me even asking her for a lower one, she lowered it to 10.4% and then once again, before I could say “Thanks” she said that she will give me a 0% APR for 4 months and 10.4% thereafter. I just couldn’t believe I felt like it was my birthday!
Tags: citibank | apr | charges | reversal | supervisor
Like this post? Click here to subscibe via RSS and get future posts automatically!
Email This Post
Related posts:
Informative tips on getting 
October 12th, 2007 at 12:13 pm
Jennie probably saw that you had available credit on another card elsewhere and didn’t want you to transfer because of this. It’s called retention. They want to keep you working for them, paying them interest in the future.
October 12th, 2007 at 12:38 pm
Hey Sick of Debt,
You are right, but what made this call different is that I have called three times before and I was turned down by other supervisors. Even though that I told them that I will close the account and I want to speak to the retention dept. My point is, if you were turned down once, try again. You just need to get the right person.
I checked your blog. Good luck to you in paying off your debts!
October 13th, 2007 at 8:54 am
I have a citibank card too so I guess I need to call and try to find Jennie!!! It always feels good when you can get a lower rate because you just know how much money you will save in interest charges on the card.
October 13th, 2007 at 9:01 am
Good morning Lulu!
Of course give them a call right now
It will only take you 10 minutes but imagine how much you can save if you get your APR lowered!
February 20th, 2008 at 5:12 am
Wow! That must be the luckiest day of your life!
Excellent customer service is hard to get these days.
But talk about empowering your employee and keeping your good customer happy, it’s even sacred.
Your story change my perspective. And I would likely retain the citibank card I’ve for the moment.