The word ‘outsourcing’ is usually associated with computers and India. Not so anymore. Ukraine, Russia, Ireland and The Philippines are also getting a big piece of the outsourcing pie. Outsourcing is everywhere: it’s in what we eat, in what we drink, when we call our bank, airline, hosting company and so on. The demand for cost-effective labor is naturally always high. It has turned outsourcing into a great, cheap solution for processing multiple functions such as human resources, procurement, finance & accounting, customer care, logistics, engineering/R&D, sales & marketing, facilities operations & management, training and many more. Since the 1970s, when many US IT companies have started outsourcing, this trend is rising continuously. How is this ‘exporting of jobs’ affecting us?
First of all, a clarification on the difference between ‘outsourcing’ and ‘offshoring.’ Outsourcing involves the transfer of the management and/or day-to-day execution of an entire business function to an external service provider. Offshoring is the transfer of an organizational function to another country, regardless of whether the work is outsourced or stays within the same corporation.
Why companies outsource? Because it costs much less, they get access to a broader range of knowledge, higher quality of work, project timeframe is reduced and et cetera. The time difference is also a positive - it gives the opportunity for work to be done during non-business US hours. Outsourcing also enables ‘providers’ to pick from a much increased opportunity market, where strong competition brings perfection. Improved staffing flexibility is also a huge benefit. Tax breaks are also in effect for companies that outsource.
If there are so many positive sides to Outsourcing, what is all the fuss about? According to a 2005 report by US BPO (Business Process Outsourcing), the global outsourcing market in the US is expected to grow from $382.5 billion in 2004 to $641.2 billion in 2009, a 10.9% increase in demand. That means that another 10.9% or $641.2 billion dollars of what was paid to US workers will be sent to offshore companies and their employees. Goldman Sachs projects 6 million jobs to be ‘exported’ by 2014.
Tags: outsourcing | india | bpo | offshoring | russia | ukraine | the philippines | ireland | it | unisys

(1 votes, average: 4 out of 5)



Recent Comments